You can reach our customer service team via email at customercare@bergner.in / info@bergner.in or call our helpline at 1800-121-2206 or through our live chat feature. We are here to assist you with any queries or concerns regarding our products.

Our customer service team is available from Monday to Friday, 10:00 AM to 6:00 PM IST. Feel free to reach out to us during these hours for any assistance.

If you’re not satisfied with your purchase, you can return the product within 7 days after delivery. The product must be unused and in its original packaging. 

Yes, we offer exchanges on most products within 7 days of purchase, provided the items are unused and in their original packaging. Please contact our customer service team to initiate an exchange.

Refunds are typically processed within 7-10 business days after we receive the returned item. The exact time may vary depending on your payment method.

 Orders can be cancelled within 2 hours after order placement. Please contact customer service for assistance.

Bergner products come with a warranty that covers manufacturing defects. The duration of the warranty varies by product, typically ranging from 1 to 5 years. Please refer to the product manual for specific warranty details.

At this time, we only ship within India. We hope to expand our shipping options in the future to include international destinations.

We work with trusted carriers like Blue Dart to ensure that your orders are delivered securely and on time.

Shipping times vary depending on your location. Typically, domestic orders take 5-7 business days to reach you.

We offer free shipping on orders above ₹1500.

Order processing usually takes 1-2 business days before shipment. During peak periods, processing times may be slightly longer.

Bergner products are available at leading retail stores across India and online on our official website. You can also find them on major e-commerce platforms like Amazon, Flipkart, Myntra, Nykaa and more.

Yes, most of Bergner’s cookware, especially our Tri-Ply range, is compatible with all types of stovetops, including induction. Please check the product specifications on the packaging or product page for detailed information.

Many of our cookware items are dishwasher-safe, but we recommend checking the product’s care instructions. 

Bergner Tri-Ply cookware is crafted using three layers of material: an inner layer of food-safe stainless steel, a middle layer of heat-conductive aluminium, and an outer layer of durable stainless steel. This combination ensures even heat distribution, faster cooking, and enhanced durability, making it ideal for healthy cooking.

To maintain your non-stick cookware:

• Avoid using cooking sprays, as they can leave a sticky residue.
• Steer clear of harsh cleaners or abrasive scrubbers; they can damage the delicate non-stick surface.
• If you are unable to wash your cookware right away, fill it with water to keep the residue from drying.
• Store your non-stick pans carefully by placing a cloth or paper towel between stacked items to prevent scratches.

Here's how to keep your cast iron cookware in top shape:

• Begin by seasoning the pan with a light coat of oil.
• Heat the pan on medium flame to allow the heat to spread evenly across the surface.
• You can clean it with regular soap, but remember, cast iron needs more care than non-stick or aluminium pans. With the right care, your cast iron cookware will last a lifetime.

For a step-by-step guide, check out our YouTube video: "How to Season Your Bergner Cast Iron Cookware? Learn from Michelin Star Chef Vikas Khanna.

Watch the video here.

For long-lasting cast iron cookware:

• Avoid soaking it in water after cleaning, as this can cause rust.
• Rinse the pan with hot water immediately after cooking for best results.
• To remove burnt food, use a mild, non-abrasive brush or scrubber.
• A few drops of a mild dishwashing soap can be used every once in a while.
• If your cast iron develops rust or a sticky coating, scrub it with a steel scrubber and re-season it.
• After cleaning, dry thoroughly and apply a light coat of cooking oil to prevent rust. Cover with a paper towel to protect it from dust.

To keep your Tri-Ply cookware looking great:

• Avoid using high flames, as this can cause stain marks on the surface.
• Clean your pan with a mixture of lime and soda for effective stain removal.
• Always cook on low to medium flame to prevent further staining.
• If stains persist, please reach out to us, and we'll assist you further.